We're all about the details, so here's a few about our products...
RATES: OneZnality currently offers free USPS shipping to all US orders. We are working on expanding our shipping areas in the future! Please allow for extended delivery times due to COVID-19.
ESTIMATED FULFILLMENT TIME: all orders are processed and shipped within 48 to 72 hours of placing your order.
ORDER EDITING & CANCELLATIONS:
To cancel or edit your order, please contact OneZnality at Info@OneZnality.com within 24 hours of placing your order. Please include your order number and add a note to specify if you are requesting to cancel or how you would like to edit your order. We strive to process orders as quickly as possible, as a result, we are unable to make any changes outside of the 24-hour purchase window.
We hope you love everything you order, like so many of our customers do! However, if you are not satisfied with your purchase, you may return unworn and unwashed items within 30 days of receiving your package.
RETURNS: For a refund, we ask that returns are initiated within 30 days of receiving the item. Returns can be refunded to original method of payment. There is a flat rate of $7.50 shipping/restocking fee deducted from the amount returned to you.
We process returns within 1 week of receiving and inspecting the package. Please keep tracking info of your returned package.
EXCHANGE: Need to exchange for a different size or color? Contact OneZnality at Info@OneZnality.com with the details of your exchange (different size and/or color) and we will process your exchange free of charge.
FABRIC DISCLAIMER & CLEANING INSTRUCTIONS:
Our OneZ’s are made with 100% cotton. As with most cotton garments, we recommend washing them in cold water and drying on low in order to prevent any potential shrinkage.
How do I know what size to buy?
Look for our size charts on each product page, which provides a range of estimated heights and weights for each size. Still need some assistance? Email us at Info@OneZnality.com and we can guide you to the right size based on your child’s height, weight, and the size they wear in other brands.
OneZnality may store information you enter on our site during the creation of a customer account, inquiry submissions, purchases, and/or promotion participation. You may choose to not provide certain personal information, but this may limit your ability to use certain aspects of the site. OneZnality will NOT share your information with any other parties, except when consent is granted or required by law.
OneZnality is not responsible for any fatal or non-fatal injuries that may occur while using any of our products. Please use sound judgement before and while using any of our products. If you see any defects or abnormal wear and tear, please inform us immediately at Info@OneZnality.com.